Lvl 1
10
Routine workplace communication
Exchanges routine information, responds to straightforward requests, and communicates with colleagues, customers, or stakeholders as part of normal work activities.
Lvl 2
20
Service delivery and guidance
Explains services, processes, or procedures, provides guidance, and communicates clear instructions to colleagues, customers, suppliers, or other stakeholders.
Lvl 3
35
Technical or professional communication
Communicates technical, professional, or operational information, resolves more complex enquiries, and provides detailed written or verbal guidance.
Lvl 4
50
Influencing and relationship management
Communicates complex information requiring diplomacy, tact, and interpersonal skills to influence outcomes, manage expectations, or resolve sensitive matters.
Lvl 5
65
Business and technical documentation
Develops reports, presentations, business cases, procedures, policies, project documentation, training materials, or technical specifications.
Lvl 6
85
Negotiation and specialised communication
Negotiates agreements, contracts, pricing, service delivery, or other business matters, and prepares specialised or professional publications and communications.
Lvl 7
105
Cross-functional influence
Leads communication across multiple teams or functions, develops proposals that influence organisational practices, and builds consensus among diverse stakeholders.
Lvl 8
125
Strategic communication and negotiation
Leads high-level negotiations and prepares strategic proposals or presentations that influence organisational priorities, significant investments, or major business decisions.
Lvl 9
140
Executive-level communication
Advises and communicates with executive leadership, governing bodies, regulators, or key external stakeholders on matters of strategic importance.
Lvl 10
150
Enterprise representation and thought leadership
Represents the organisation at the highest levels with government, industry bodies, strategic partners, investors, or the media, shaping organisational reputation, policy, or long-term direction.